Customer Service Advisor

Aquafax - Luton

Job Overview

We have an exciting opportunity for a Customer Service Advisor to join our professional & dedicated team, assisting us to provide an exceptional customer focused service to our Trade Customers.

Key Responsibilities

To be part of a team of Advisors & assist in providing excellent Customer service support to our Customers & internal teams.

  • Assist with Customer enquiries including discrepancies, missing/damaged deliveries etc. in a timely and efficient manner
  • Process customer issues on CRM log & respond to allocated tasks
  • Proactively ensure customers are kept up to date with the progress of their orders by telephone and email
  • Liaise with internal team and other departments to provide support and information relating to customer queries
  • Provide day to day assistance to the Technical Support & External Sales Team with customer service related enquiries as required
Skill & Attributes
  • Passionate about delivering a first class Customer service experience
  • Proven experience of being part of a successful Customer Service team
  • Highly organised, flexible, and enjoys working within a small dedicated team
Job information
Job Title

Customer Service Advisor

Company

Aquafax

Location

Luton

Hours

(Mon – Fri) - 40 hours. Set hours to be confirmed

Salary

Negotiable depending on experience

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